Mentoring and Development - Interpersonal skills for life and work

Leah Shmerling
Career counsellor/coach, Course Facilitator, Retirement Coach
Interpersonal skills are the life skills to communicate and interact with other people. Individuals with good interpersonal skills are usually perceived as optimistic,...
Target Audience
Teachers, Graduate Teachers, Senior Teachers and Assistant Principals

Learning Areas

Teaching Standards

General Description

Interpersonal skills enable individuals to interact and communicate with each other and in groups. In the workplace, individuals with strong interpersonal skills are perceived as being: positive, calm, confident and authentic. Possessing well developed interpersonal skills relate to an individual’s level of emotional intelligence with qualities that are often appealing to others.


Teachers, Graduate Teachers, Senior Teachers and Assistant Principals

Available Delivery Formats

Format Description

Most TTA online courses are available with an Online Subscription. For a little more than the price of one course, you can gain up to 20 PD hours per year. Learn more HERE.

A normal online course is delivered over 1-12 weeks and is worth from 3-12 PDhrs depending on the course content and its objectives. Participants will not need to take time off, the course date is the START date only, end dates will be advertised with course hours.

Online delivery

This course contributes to 6.0 professional development hours.


There are no occurrences of Online - Individual in Australia (ACT) at this time.


Interpersonal skills for life and work

6 hours

• Communication skills – are verbal and nonverbal messages about what we say and how we say it through our body language by our facial expression, eye contact, tone of voice, gestures with hands and arms, and use of space.
• Listening and empathy – how we interpret the message, understanding what it is like for the other party, and the use of silence
• Assertiveness-expressing your needs, feelings and ideas that is respectful to both yourself and the other party
• Questioning-to obtain clarification or further information
• Feedback skills –provides both praise for good performance, and constructive feedback for corrective action

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About the team

Leah Shmerling


Leah is passionate about education, training and career development.
Since commencing employment, Leah has undertaken work in complementary areas that includes: corporate training, teaching in the tertiary sector, and career counselling clients from a range of backgrounds. She is a published writer of two books and freelance writer for newspapers and professional publications.
Leah commenced her career as a teacher in the TAFE system in 1985, and has been training for over 25 years. When facilitating training programs, Leah applies a range of experiential interactive learning techniques to cater to a range of learning styles, participant needs and energy levels. She brings her enthusiasm; empathy and sense of fun to all her training sessions.
Leah is a published author of two books: Job Applications: The Winning Edge 1993, which has sold nationally and overseas, with a second edition published in 1998, and Communication In The Workplace, 1996 published by Macmillan Education Australia.

For many years, Leah has worked as a freelance journalist and has written for The Age – Education, Employment and Business, and is a former columnist and freelance writer with the Herald Sun – Learn. Leah has also written professional and business publications.
Leah is a qualified Career Counsellor, Career and Life Coach, assisting individuals to achieve both their professional and personal goals to lead a positive and fulfilled life.
Leah holds a Master in Professional Education and Training, Graduate Diploma in Career Development, and Certificates in Life Coaching, Mediation Skills, and Psychodrama.
Leah is a professional member of the Career Development Association Australia (CDAA), a professional member of Australian Career Professionals International (ACPi-Aus).
Leah has attained international accreditation and is Board Certified as a Career Management Fellow with the Institute of Career Certification.